Privacy Policy

We collect information you voluntarily provide through our website forms, including:

• Contact details: name, phone number, email address, company name, and mailing/service address.
• Facility information: facility type, approximate square footage, number of locations, cleaning frequency, current cleaning challenges, and desired start date (submitted via our Commercial Cleaning Assessment form).
• Employment application data: position applied for, availability, experience, eligibility information, references, and SMS consent status (submitted via our Employment Application form).
• Staff recognition submissions: your name, the employee being recognized, category, recognition story, and any uploaded photo or video.
• Technical data: IP address, browser type, device type, pages visited, and form submission metadata collected automatically when you use our site.

We use the information we collect to:

• Respond to cleaning assessment requests and schedule facility walkthroughs.
• Process and evaluate employment applications and communicate with applicants.
• Send SMS messages regarding applications, screening, interview scheduling, reminders, and status updates — only to those who have provided express written consent.
• Send email communications regarding services, quotes, and account matters.
• Review and publish approved staff recognition submissions internally.
• Improve our website, services, and customer experience.
• Comply with legal obligations and protect our rights.

For certain interactions, we may send SMS text messages to the mobile number you provide. SMS messaging is governed by our separate SMS/Messaging Policy, which is incorporated into this Privacy Policy by reference. We will only send SMS messages to individuals who have provided express opt-in consent, and you may opt out at any time by replying STOP to any message.

We do not sell your personal information. We may share your information with:

• Service providers who support our business operations (e.g., CRM, messaging, and form-processing platforms) under contractual obligations to protect your data.
• Background check providers, solely for employment applicants who have authorized such checks.
• Legal authorities or third parties when required by law, court order, or to protect our rights, safety, or property.

We retain personal information only as long as necessary to fulfill the purposes described in this policy, to comply with legal obligations, to resolve disputes, and to enforce our agreements. Employment application data is retained according to applicable recordkeeping requirements. Lead and contact data is retained for as long as needed to provide services and respond to inquiries. You may request deletion of your personal information at any time by contacting us at the information below.

We implement reasonable technical, administrative, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Depending on your location, you may have the right to access, correct, delete, or opt out of certain processing of your personal information. To exercise any of these rights, contact us using the information below. You may withdraw SMS consent at any time by replying STOP to any message.

Our website may use cookies and similar technologies to improve functionality and analyze traffic. You can control cookies through your browser settings. Disabling cookies may affect some features of the site.

Our website and services are not directed to individuals under 18, and we do not knowingly collect personal information from children. Employment applicants must confirm they are 18 or older.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.

If you have questions about this Privacy Policy or our data practices, contact us:

OZone Cleaners LLC
6731 Ridge Rd Ste 103, Parma, Ohio 44129
Phone: (216) 240-7238
Email: admin@ozone-cleaners.com