SMS / Messaging Policy

We will only send SMS messages to individuals who have provided express, prior opt-in consent. Consent is collected through an unchecked affirmative option on our forms:

• Employment Application: Applicants may opt in to receive SMS messages regarding their application, screening, interview scheduling, reminders, and application-status updates. Consent is not a condition of employment.
• Commercial Cleaning Assessment: Leads may opt in to receive SMS messages regarding their cleaning assessment request, walkthrough scheduling, and follow-up. Consent is not a condition of receiving a quote or service.

We do not send SMS messages to individuals who have declined consent or who have not opted in. Consent is captured and stored on the contact record at the time of form submission.

Message categories include, but are not limited to:

• Application screening, interview scheduling, and status updates
• Cleaning assessment follow-up and walkthrough scheduling
• Service reminders and appointment confirmations
• Account or service-related notifications

We do not send marketing or promotional SMS messages unless you have separately opted in to receive them.

Message frequency varies depending on the nature of your interaction. For employment applicants, you may receive several messages during the application, screening, and interview process. For cleaning assessment leads, you will typically receive 1–3 messages related to your request. Normal message and data rates may apply to messages you receive from us, as determined by your mobile carrier and service plan.

You may opt out of receiving SMS messages from us at any time by replying STOP to any message we send. Upon receiving your STOP request, we will promptly cease sending further SMS messages to your mobile number. You may also contact us directly to request opt-out using the information below.

If you need assistance with our SMS messaging, reply HELP to any message, or contact us using the information below. Replying HELP will return a message with support contact details and a reminder of how to opt out.

• STOP — Opt out of all future SMS messages.
• HELP — Receive help and contact information.
• UNSUBSCRIBE — Equivalent to STOP; opt out of future messages.

Standard message and data rates charged by your mobile carrier may apply to messages sent and received from us. You are responsible for any such charges. Check with your carrier if you have questions about your messaging plan.

Our SMS messaging program operates in compliance with the Telephone Consumer Protection Act (TCPA) and the A2P 10DLC (Application-to-Person 10-Digit Long Code) framework established by U.S. mobile carriers. Messages are sent through registered messaging channels using an approved business campaign.

We share your mobile number and consent status with our messaging service provider solely to deliver SMS messages on our behalf. We do not sell your mobile number or SMS data. See our Privacy Policy for details.

We may update this SMS/Messaging Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

For questions about our SMS messaging or to opt out directly, contact us:

OZone Cleaners LLC
6731 Ridge Rd Ste 103, Parma, Ohio 44129
Phone: (216) 240-7238
Email: admin@ozone-cleaners.com